Test Product

Returns Policy for Online Purchases

Not in love or not the right size? How to return an item you purchased online (for delivery or click and collect).

Please note that you have to notify us of your intention to make a return within 14 days of receiving your order. You then have another 14 days for it to arrive with us. A return notification must be made in writing, it is not possible for us to accept return notifications over the phone or in person.

Return shipping is paid by the customer. We currently cannot facilitate exchanges, if you would like another item, please place a separate order.

Please allow a processing time of 1-2 days for returns after we have received them. Once processed, refunds can take between 5-10 days to show back in your account.

It is your responsibility that the item arrives with us in resalable condition, with all tags in place, unused and in its original packaging.

✔️ Do

• Use a tracked/signed for delivery service for peace of mind
• Add your order number and name to the parcel so we know who sent it
• Make sure to use suitable packaging that will protect the item and is big enough for it, like a cardboard box

 

❌ Don’t

 

• Return items without notifying us of your return within 14 days of receiving your order
• Use unsuitable packaging like plastic bags that don’t protect the item
• Roll up the item or fold it across the chest/back pad, especially if it is a wetsuit as it may permanently crease and will not be resalable
• Make a return without your order number and name 

Refunds will be processed once we have made sure that the item is unused, in its original packaging, with all tags still in place and in resaleable condition. Returns that are made after 14 days will result in us not accepting the return. 

If you would like to return an item, please email shop@surfdock.com. You can send returns to our shop address Surfdock, South Dock Road, Grand Canal Dockyard, Ringsend, Dublin 4, D04T970. You can also return an item in person at this address, however, you need to inform us in writing of your intention to make a return beforehand. Please make sure to check current opening hours in the footer at surfdock.com beforehand.

Please note that returns for in store purchases are handled differently.

Gift Vouchers cannot be returned or refunded.

Wrong or faulty item? 

If you have just opened your parcel and think that the item is faulty or that the wrong item was delivered, please contact us immediately by email at shop@surfdock.com or phone on 01-6683945 and we are happy to help. This does not affect your statutory rights.

Returns Policy for In Store Purchases 

How to return an item you purchased in store

Purchases made in store can be returned and exchanged for a gift card or a different item. Cash/Card refunds are not available. 

Please note that you have to return an item that was purchased in store within 7 days of your purchase.

You will need your email receipt or other proof of payment in order for us to process your return.

It is your responsibility to return the item in resalable condition, with all tags in place, unused and in its original packaging.

Exchanges will be processed once we have made sure that the item is unused, in its original packaging, with all tags still in place and in resaleable condition.

Returns that are made after 7 days will result in us not accepting the return. 

Please note that returns for online purchases are handled differently, see above.

Gift Vouchers cannot be returned or refunded.

Faulty item? 

If the item is faulty, please contact us within 24 hours of your purchase by email at shop@surfdock.com or phone on 01-6683945 and we are happy to help. This does not affect your statutory rights.

 

Covid-19: Our online orders are being shipped as normal every business day. Please expect slight delays to delivery times due to the high volume the couriers are dealing with currently. 

Click and Collect

You can place an order for click and collect if this option is shown to you at checkout. As not all stock is at our Dublin store, not all items will be available for click and collect but they may be available for shipping.

After you have placed your order, you have 7 days to collect it. When 7 days have passed we reserve the right to cancel and refund the order.

For click and collect opening hours, please always check the current opening hours in the footer at surfdock.com. Always wait for the email confirming that your order is ready for collection before coming down. Note: Right now Monday and Sunday are not collection days.

Shipping

We ship orders from Ireland to Ireland and the EU. GB Shipping is suspended due to Brexit, we hope to resume this soon. We are dealing with a high order volume and dispatch orders within 1-2 business days of ordering.

 

Your order value is the total calculated at checkout and you will be able to see your delivery charge before you complete the checkout process. If your order qualifies for free shipping, you will be given this option at checkout.

Republic of Ireland

Orders are shipped with DPD Courier. 

Order Value up to €99.99 costs €6.95
Order Value over €100 gets free shipping

Usually 1-2 days delivery*  (please expect delays due to Covid-19)

Next Day Shipping Option with DHL Express: €15 (in stock items only, excludes bulky items)

Place your order before 12:00 noon Monday to Thursday for next day shipping with DHL. Orders place before 12:00 noon on Friday will be delivered on Monday. Orders placed after 12:00 noon on Friday and on weekends will be shipped on Monday and delivered on Tuesday (unless the Monday is a bank holiday when they will be shipped on the Tuesday). No shipping on weekends or bank holidays.

Shipping times are provided by our shipping partners, and are not guaranteed. 

Northern Ireland

Orders are shipped with DPD Courier. 

Order Value up to €99.99 costs €6.95
Order Value over €100 gets free shipping

Usually 2-3 business days*  (please expect delays due to Covid-19)

Orders over €150 to Northern Ireland may incur duty charges. All duties and applicable charges are paid for by the customer.

 

EU Countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

Orders are shipped with DPD Courier

Order Value up to €199.99 costs €29.95
Order Value over €200 gets free shipping

Usually 3-5 business days to most locations. Please contact us for Saturday delivery or Express shipping options.*  (please expect delays due to Covid-19)

Bulky Items

Some items may be excluded from shipping to certain locations like surfboards. Other bulky items may be available to ship at a higher charge than regular shipping rates. It will show at checkout if an item cannot be shipped. If that is the case, please feel free to contact us as we might be able to get you a custom quote for delivery. 

*Shipping times are guidelines only and cannot be guaranteed. We will send you tracking details once your order has been shipped.