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From our shop & warehouse in Dublin & Sligo, Ireland, we ship all orders across the EU and Northern Ireland. GB Shipping is suspended due to Brexit, we hope to resume this soon. We are dealing with a high order volume and dispatch orders within 1-3 business days of ordering.
Your order value is the total calculated at checkout and you will be able to see your delivery charge before you complete the checkout process. If your order qualifies for free shipping, you will be given this option at checkout.
Republic of Ireland
Orders are shipped with DPD Courier.
Order Value up to €74.99 costs €4.95
Order Value over €75 gets free shipping
Usually 2-3 business days delivery*
Shipping times are provided by our shipping partners, and are not guaranteed.
Bulky Item Shipping costs €20 and will be calculated at checkout.
Northern Ireland
Orders are shipped with DPD Courier.
Order Value up to €74.99 costs €4.95
Order Value over €75 gets free shipping
Usually 3-4 business days delivery*
Bulky Item Shipping costs €20 and will be calculated at checkout.
EU Countries Zone 1, 2 and 3 (Austria, Belgium, Czech Rep, Denmark, France, Germany, Hungary, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia)
Orders are usually shipped with DPD Courier
Order Value up to €149.99 costs €19.95
Order Value over €150 gets free shipping
Usually 3-7 business days to most locations, but timelines may be different for rural regions.
EU Countries Zone 4 and 5 (Croatia, Estonia, Finland, Italy, Latvia, Portugal, Spain, Sweden)
Orders are usually shipped with DPD Courier
Order Value up to €249.99 costs €39.95
Order Value over €250 gets free shipping
Usually 5-8 business days to most locations, but timelines may be different for rural regions.
Other EU Countries (Bulgaria, Greece, Romania)
Orders are usually shipped with DPD Courier.
Shipping charge for all order values: €130
Usually 5-8 business days to most locations, but timelines may be different for rural regions.
Bulky Items
Some items may be excluded from shipping to certain locations like surfboards. Other bulky items may be available to ship at a higher charge than regular shipping rates. It will show at checkout if an item cannot be shipped. If that is the case, please feel free to contact us as we might be able to get you a custom quote for delivery.
*Shipping times are guidelines only and cannot be guaranteed. We will send you tracking details once your order has been shipped.
Click and Collect
You can place an order for click and collect if this option is shown to you at checkout. As not all stock is at our Dublin store, not all items will be available for click and collect but they may be available for shipping.
After you have placed your order, you have 7 days to collect it. When 7 days have passed we reserve the right to cancel and refund the order.
For click and collect opening hours, please always check the current opening hours in the footer at surfdock.com. Always wait for the email confirming that your order is ready for collection before coming down.
Take the stress out of your Christmas shopping, here’s everything you need to know when buying from us during gifting season. You can explore our gift guide collections for inspiration to find the perfect presents.
If you can’t find what you are looking for or have a question about any of our products, shipping, returns and more, we are happy to help, just send us an email and we will get back to you straight away.
Exchange / Return Policy
Surprise your watersports-loving friends with the gifts they really want this Christmas, knowing that should you get it not quite right, there is no problem for them to make an exchange with our Extended Exchange Policy for Christmas 2023:
Purchases of full price items online or in-store between the 15th November 2023 and 23rd of December 2023 fall under our extended Christmas Exchange Period and can be exchanged for another item or a gift card until Saturday 13th of January 2024. The item has to be received by us by this date either in-store or by post/courier, items returned at a later date can not be accepted. Items ordered from the 24th December 2023 onwards don't fall under this extended exchange policy.
Important, please note: Sale items are excluded from the extended exchange policy. Our standard returns policy for online or in-store purchases applies to sale items. A sale item is any item that is bought at a reduced price.
Christmas Opening Hours
Prefer to shop in-store? These are our Opening Hours for November/December:
- Until 25th November: Wednesday to Saturday 10am to 5pm
- From 26th November: Wednesday to Saturday 10am to 4pm
- We will also be open on Tuesday 5th, 12th and 19th December.
The shop will close at 4pm Saturday 23rd December for the Christmas holidays and reopen on Wednesday 3rd January at 10am. During this time you can email us at shop@surfdock.com and we will get back to you once the shop reopens.
Christmas Shipping Deadlines
Running late? Here are our Christmas Shipping Deadlines for your last minute gift shopping
- Tuesday 19th December for ROI and NI
- Tuesday 12th December for Europe
